Connect more than 175 CRM applications to your Xelion Embedded telephony system with integration tool Bubble from Focus group. Connecting your favorite CRM to Xelion Embedded is extremely important for improving customer satisfaction and working more efficiently.

Functionalities

We distinguish between CRM and telephony platform specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of telephony platform-specific functionalities that Xelion Embedded supports can be found under tab functions, but we have already listed a few important ones for you. With the Xelion Embedded telephony integration,  Focus group offers:

• Dialing A fully embedded pop-up in Xelion itself, this provides an Unique experience for the agent.
• Search Xelion contacts directly in the Searchbar application even if there is no phone call at that time.
• Dialing out with one click on a phone number with the Click & Call feature.
• Pop-up notification on incoming, outgoing and transferred calls.
• Under the same user, link multiple CRM integrations to Xelion Embedded at no additional cost.
• The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
• Native application available for Windows & macOS.
• Easy and secure login based on Single sign-on (Microsoft, Google or Apple account). 

Technical

Connecting Bubble - and thus more than 175 CRM applications - to your Xelion Embedded phone system is very easy. With Bubble, you connect the telephony platform Xelion Embedded based on the Xelion Embedded API. With this, you set up a secure and stable connection.