Focus Bubble - Unify VoIP and CRM
Bring your CRM and telephony together - powered by Focus Group
Aurora teleQ
Aurora teleQ
Through integration with Aurora teleQ, dozens of additional medical record applications can be linked to Aurora teleQ designed specifically for general practitioners and dentists. This allows a healthcare provider to access patient information at the touch of a button from Aurora teleQ, and various actions such as initiating a phone call can be performed from there.
Gateway
For this integration, Bubble acts as a gateway. That means that you can disable all of Bubble's pop-up features yourself, because in this configuration, Bubble only allows Aurora teleQ to communicate with the dozens of medical record applications offered in this marketplace.
Telephony environment
What makes this integration even more interesting is that healthcare providers can now also easily combine their existing telephony systems with Aurora teleQ. This seamless integration offers healthcare professionals the flexibility to maintain their existing infrastructure while benefiting from the advanced communication capabilities of Aurora teleQ. This also makes it possible to generate notifications in a medical records application for incoming telephone calls, outside of Aurora teleQ. This allows a healthcare provider to further optimize their workflow and increase the overall efficiency of their practice.
Functionalities
Through the integration method, you get all the functionalities that the Aurora teleQ application and the medical record applications you have linked have to offer you. Think of a notification that comes into view with the patient data. Ask Aurora teleQ about the specific functionalities their platform has to offer. Besides the aforementioned gateway feature, Bubble is equipped with many more functionalities. For example, you can activate multiple integrations under the same user at no additional cost, which can be useful if you use multiple software applications within your organization. We have already listed a number of important features for you:
- Dialing out with one click on a phone number in Aurora teleQ
- teleQ combine with various medical record applications.
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Customization
To meet your specific needs, Bubble is equipped with the Automations module. With this module it is possible to add your own If-This-Then-That flows.
Technical
Connecting Bubble - and thus the Aurora teleQ connector - to your telephony environment or medical record application is very easy. The procedure differs per application but they all have one thing in common, you don't have to be a techie to do it.
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Click to dial from CRM
Start an outgoing telephone call with one mouse click from your CRM application or any website.
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Hotkey dial from CRM
Is a phone number not clickable in your CRM? With this function you can still make a call.
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Copy to dial
Select a phone number and get a suggestion to call directly.
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Bubble Desktop
Bubble is installed on each user/workstation and runs locally on the user's computer.
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Bubble Cloud
Bubble is hosted in the cloud, so no local installation is required. Note: This option requires the Bubble Cloud add-on license. For cloud hosting, it is always necessary for our cloud IP addresses to have access to the CRM/telephony environment.
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Realtime API (company based)
Authentication with CRM application at company level.
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Clone template
A template must be used when cloning profiles because user authorization takes place, which cannot be cloned.
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Automatically opens customer card
The CRM application you use is limited in telephony integration functionalities. You can choose to have the customer card open automatically with an incoming or outgoing call or by configuring a button in the Bubble pop-up to open the customer card manually. (note, customer details cannot be shown in the Bubble pop-up, only the caller's phone number, unless you also use the CSV connector).
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CRM specific buttons
CRM specific buttons to, for example, open customer card or initiate other actions. See tab 'buttons'.
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Single sign-on
No need to remember multiple passwords, login with your Microsoft, Google or Apple account.
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Click to dial
Start an outgoing telephone call with one mouse click from any website.
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Latest features
With a Bubble license you are always entitled to the latest functions that can be installed with one click.
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Number notation
If you use different number notations in your CRM (already 20+ formats by default) you can add them yourself.
What does Bubble benefit your organization?
Calculation
Time saved per year
€
Investment Bubble per year
€
Total investment per year
Potential savings per year
€
Disclaimer: This calculation is based on 45 workable weeks (8 hours per day). This calculation does not take into account any one-time investments or any license fees charged by the CRM vendor. No rights can be derived from this calculation.
- Saving time by not having to ask for the customers name
- Answer the phone in a customer-friendly and personal way
- Improve team interaction by immediately seeing which colleague has had contact
- No manual and incorrect entering of customer data
- Instantly see who and why someone is calling
- More time and attention for the customer which leads to better customer satisfaction
- Calling directly from the customer data of your software application
- Connecting multiple software applications within the organization? No problem with Bubble!
- All functionalities this integration has to offer
- When transferring the call to your colleague the customer details are also transferred